For our client, William Hill, delivering exceptional customer service on their busiest days is crucial to their success. As a trusted partner, we were tasked with facilitating the dramatic increase in phone and online bets during one of the UK’s biggest sporting events, The Grand National.
Our approach successfully ensured our client could deal with the deluge of extra phone and online bets by bringing in the biggest, single burst of additional agents. From dealing with inbound calls, unlocking passwords, amending debit and credit details, and assisting with site navigation queries, we provided a mix of internal and external staff equipped with excellent customer service skills. Through seamless collaboration, we delivered the best experience for our client’s customers.
