How we operated a 24/7, 365 days a year service for William Hill

 

 

As a trusted and well-known brand, William Hill required a solution that would support their business throughout the year but also on their biggest revenue days.

Our Retail and Online customer service teams operated a 24/7, 365 days a year service, ensuring we served our client’s customers across multiple channels. By multi-skilling and training advisors to deal with both Retail and Online queries, our service reduced costs and delivered operational excellence on even the busiest days.

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Delivering a successful Grand National for William Hill
Delivering a successful Grand National for William Hill