As a trusted and well-known brand, William Hill required a solution that would support their business throughout the year but also on their biggest revenue days.
Our Retail and Online customer service teams operated a 24/7, 365 days a year service, ensuring we served our client’s customers across multiple channels. By multi-skilling and training advisors to deal with both Retail and Online queries, our service reduced costs and delivered operational excellence on even the busiest days.
